FlytBase FAQs

What is the highest number of simultaneous livestream channels supported?

There is no limit to the number of livestreams; the actual usage is determined by the downlink bandwidth of the broadcasting network.

How are live srreaming minutes distributed if I add multiple docks to Enterprise?

Each new Enterprise dock adds 150,000 live streaming minutes to the organization’s total live streaming minutes balance. Example: If you have 1 dock added under Enterprise plan, then you will have 10,000 + 150,000 live streaming minutes and for 2 docks, it will be 10,000 + 300,000 minutes.

Can I use add-ons with both Zero and Enterprise plans?

Yes, add-ons supported by both plans are fully functional. If an add-on is Enterprise-only, it will be viewable but non-functional on Zero.

What happens if I have both Enterprise and Zero subscriptions?

Enterprise always takes priority, so any Zero plans will be non-functional until manually downgraded by our support team on request from you.

What if I want to use multiple docks with different plans?

All docks in one organization must be on the same plan. Mixing Enterprise and Zero plans within the same organization isn’t allowed.

How long is a FlytBase Zero plan valid?

Zero plans have a 1-year validity and but can renewed every year with a new activation code. After expiration, flight operations will automatically stop, but past data and maintenance history are still accessible.

How does the pricing structure of FlytBase Zero differ from FlytBase Enterprise?

FlytBase Zero is a pay-as-you-go model while Enterprise is billed per dock on yearly basis. To know more, visit flytbase.com/pricing.

If I decativate my account with FlytBase, what will happen with my data?

If a user is deactivated, the plan will remain active, and data will continue to be collected on the servers.If an organization is deactivated, data will be retained on the servers for 30 days following deactivation, after which it will be permanently deleted.

What if I forget to renew my plan, will my data still remain or get deleted?

If an organization has no activity for over 180 days, a notification will be sent, and the organization's data will then be deleted.

Do you support Azure or any other cloud servers?

Yes, we provide custom server options as an add-on. On request, we will be able to deploy FlytBase in any server at any location.

Which cloud server does FlytBase use?

FlytBase primarily utilizes Amazon Web Services (AWS) for its cloud infrastructure, benefiting from AWS's robust security measures and global presence.

What is FlytBase Shield?

FlytBase Shield is a security suite designed to enhance data protection, privacy, and secure operations for enterprise drone deployments.

Does FlytBase offer any security features specifically for enterprise users?

Yes, FlytBase Shield is tailored for enterprise users, providing advanced security features such as the ServerTrace Dashboard for real-time server monitoring and access controls.

How does FlytBase ensure data security for global customers?

Through SOC 2 Type II, ISO27001, and GDPR compliance, FlytBase provides robust security measures to protect data integrity and confidentiality across all regions.

Can I host my data on a local private server?

Yes, FlytBase provides multiple deployment options to meet your data residency needs:On-premises: Self-host FlytBase on your private servers for enhanced security and control over your drone data.Air-Gapped: Operate FlytBase offline, isolated from external networks, ensuring maximum data security for sensitive applications.

Where are FlytBase’s servers located?

FlytBase servers are located in 2 places: - US - Europe - Custom (We support private in-country cloud deployments)

Can you deploy it on my private cloud server?

Yes, FlytBase provides in-country cloud deployment options which helps deploy FlytBase in your country's cloud infrastructure to comply with local data residency regulations and integrate with preferred applications.

What is FlytBase Shield's ServerTrace dashboard?

FlytBase Shield's ServerTrace dashboard is a comprehensive monitoring dashboard designed to give you real-time insights into your server performance. It updates on your allowed and blocked servers.

What is Flink and how does it work?

A Flink, short for FlytBase Link, is a connector that enables one-click integration between the FlytBase platform and various third-party applications or devices. Flinks facilitate automated workflows by allowing FlytBase to interact seamlessly with systems such as alarm systems, data processing tools, and video management systems.

What are "Ready Flinks" and how do they benefit my drone operations?

"Ready Flinks" are pre-integrated software connections that allow your drone data to be seamlessly streamed or transferred to various platforms like Genetec, Milestone, Pix4D, DroneDeploy, DJI Terra, and CASIA-G. These integrations streamline workflows and enhance the ability to analyze, store, and visualize drone data efficiently.

Do I need to install any additional software to use these Ready Flinks?

Generally, no. The Ready Flinks come pre-configured to work directly with FlytBase. However, some platforms may require specific software or credentials to be linked to your drone system.

Are these integrations compatible with all types of drones?

While these Flinks are designed to work with a wide range of drones, they are primarily optimized for certain models. Be sure to check the compatibility list for each Flink to ensure your drone is supported.

What features does the Live Streaming Flink offer?

The Live Streaming Flink enables seamless integration of drone video feeds with Video Management Systems (VMS) like Genetec and Milestone. By creating dedicated streaming links, operators can monitor drone footage alongside other security sensors, providing a comprehensive view of operations.

Can we do mapping on FlytBase dashboard?

The FlytBase dashboard facilitates data capture using grid missions ideal for mapping applications. With seamless integration of tools like Pix4D and DroneDeploy directly within FlytBase, you can capture aerial imagery, process it into 3D models, and complete the entire workflow efficiently in one platform.

Do you provide any ground-based air surveillance system to monitor air traffic?

FlytBase does not offer ground-based air surveillance systems directly. However, through Flinks, FlytBase integrates with third-party detect-and-avoid systems and Unmanned Traffic Management (UTM) platforms like CASIA-G.

Do you provide Genetec or Milestone integration?

Yes, FlytBase offers integration with both Genetec and Milestone through the Live Streaming Flink. This integration allows drone video feeds to be seamlessly incorporated into these VMS platforms.

Can I control the drone through my VMS like Genetec and Milestone?

No, the integration primarily supports video streaming and monitoring. Control of the drone will still be managed through FlytBase.

What images are displayed on a livestreaming platform?

The live streaming platform displays real-time video feeds captured by the drone's onboard cameras. This includes high-definition visuals from RGB cameras, thermal imagery, or other specialized sensors, depending on the drone's payload.

What kind of data formats does Pix4D support?

Pix4D supports a variety of geospatial data formats including images, videos, LiDAR, and GPS data, allowing you to create accurate 3D models and maps from drone-captured data.

Does DroneDeploy Flink support live video feeds?

No, DroneDeploy primarily focuses on processing and mapping data. If you need live streaming, consider integrating with platforms like Genetec or Milestone.

What is the CASIA-G Flink used for?

The CASIA-G Flink enables real-time AI-based anomaly detection on live drone feeds. It automatically identifies and flags potential objects of interest or abnormal activities for further analysis.

Is additional hardware required to use CASIA-G Flink with drones?

No extra hardware is required; the integration works through compatible drones and the CASIA-G platform’s software capabilities.

What is the difference between Ready and Custom integrations?

Ready Integrations are pre-built connectors that enable seamless integration between FlytBase and various third-party applications or devices. Custom Integrations, on the other hand, allow users to create tailored connections between FlytBase and specific third-party systems or devices that may not be covered by ready integrations. This customization is achieved through FlytBase's APIs and SDKs, enabling organizations to develop bespoke workflows that cater to their unique operational requirements.

How does Custom flinks work?

Custom Flinks in FlytBase allow you to create personalized integrations between the FlytBase platform and third-party applications or devices. This is achieved through the following process:

- Access Flinks Manager: Navigate to the 'Integrations' section in the FlytBase dashboard and select 'Flinks' to open the Flinks Manager.

- Create a New Custom Flink: Click on the 'Custom Flink' tab and initiate the creation of a new Flink.

- Select Category: Choose the appropriate category for your custom Flink, such as 'Alarm Custom Flink'.

- Configure Flink Details: Provide a name, description, and select a custom icon for the Flink.

- Add Alarm Sources: In the 'Alarm Sources' tab, add and manage the sources of alarms you wish to integrate.

- Set Up Automations: Create automation workflows to define the drone's response to specific alarm triggers.

What happens after 14-day trial and how much do I have to pay for the subscription?

After the 14-day trial period, your access to FlytBase's premium features will expire. To continue using these features, you will need to subscribe to one of FlytBase's paid plans. The pricing details and available plans can be obtained at flytbase.com/pricing.

How much does the add-on features cost?

The cost of add-on features in FlytBase depends on the specific functionalities you wish to incorporate into your operations. For instance, additional Video Viewer Minutes (VVM) or increased cloud storage can be purchased separately. To obtain detailed pricing information for these add-ons, flytbase.com/pricing.

Can I set up custom alarms based on specific conditions?

Yes, you can configure custom alarm conditions, such as altitude breaches, battery levels, or no-fly zone violations, to receive alerts based on your operational needs.

How are operational notifications delivered?

Notifications can be sent via email, SMS, or integrated with your existing security or operations management platforms on request.

Does the UTM Flink support automatic flight path adjustments?

Yes, the UTM Flink allows for real-time adjustments to flight paths based on nearby drone traffic, airspace restrictions, and no-fly zones.

How do I download my flight logs?

There are various options we provide to download the logs of your flights.

- PDF format

- GUTMA format

- Zip file

What are Flows (Automations)?

Flows, or automations, are predefined processes that automate tasks or trigger actions based on specific events, helping streamline workflows, reduce manual intervention, and enhance operational efficiency.

Can I customize the Flows (Automations) to suit my specific needs?

Yes, Flows can be fully customized to automate tasks based on your unique requirements. You can set up triggers, conditions, and actions to tailor each flow to your business operations.

Can I customize the alarm triggers?

Yes, you can set specific conditions such as battery levels, geofence violations, or system failures to trigger alarms and automate the response.

Is Alarm Automation suitable for both live and scheduled operations?

Yes, Alarm Automation can be set up for both real-time events as well as periodic checks or scheduled operations.

What is Email Notification Automation?

Email Notification Automation sends automated email alerts based on predefined triggers or conditions, such as task completion, status updates, or system errors, ensuring you never miss critical updates.

Do all site users receive email notifications for every situation?

No, FlytBase’s notification system can be customized based on roles or user preferences, ensuring that only relevant stakeholders receive alerts for specific situations. Administrators can control who gets notified by selecting which users receive alerts for certain types of alarms.

What are AI capabilities in drone operations?

AI capabilities enable drones to analyze and make decisions in real-time, such as detecting people, vehicles, fire, or smoke, enhancing automation and situational awareness for various applications.

What all does FlytBase detect using AI?

FlytBase’s AI capabilities enable drones to track two primary categories:

- People: Drones can detect and track individuals for security, surveillance, or crowd monitoring applications.

- Vehicles: The AI can recognize and follow various types of vehicles, providing valuable insights for traffic management, security, and asset monitoring.

Can People Detection work in crowded or complex environments?

Yes, AI-powered People Detection can effectively work in environments with high foot traffic or cluttered scenes, though performance may be affected by hardware limitations.

Can Vehicle Detection track vehicles in motion?

Yes, AI systems can track vehicles in motion, even in high-speed scenarios, by continually analyzing video streams and adjusting detection parameters based on movement patterns.

Do we get the live reports on the AI detection or is it a post flight report?

FlytBase provides both real-time and post-flight AI detection reports:

- Real-Time Detection: During missions, AI processes data onboard, allowing for immediate identification and alerts. For instance, drones can detect people and vehicles in real-time and notify operators instantly.

- Post-Flight Analysis: After missions, collected data can be analyzed to generate detailed reports, offering comprehensive insights and documentation for further review.

Can FlytBase help with custom detection workflows for unique use cases?

Yes, FlytBase can support custom detection workflows according to your needs, considering factors like urgency, specific requirements, scalability, and industry trends.

What types of support are included with the Enterprise plan?

The Enterprise plan offers comprehensive support, including technical assistance, IT and BVLOS compliance support, and solutioning support tailored to enterprise needs.

What is included in BVLOS compliance support?

FlytBase's Beyond Visual Line of Sight (BVLOS) compliance support encompasses several key services to facilitate safe and regulatory-compliant drone operations:

- Documentation Assistance: Provision of pre-built templates and guidance for BVLOS waiver applications, streamlining the approval process.

- Integration with Safety Systems: Support for integrating detect-and-avoid systems, Uncrewed Traffic Management (UTM) services, and other safety mechanisms to meet regulatory standards.

- Regulatory Guidance: Expert advice on navigating complex BVLOS regulations, ensuring that operations align with local and international requirements.

Can you help me get BVLOS waiver approvals?

Yes, FlytBase assists clients in obtaining BVLOS waiver approvals by providing:

- Comprehensive Documentation: Offering detailed templates and support materials to facilitate the waiver application process.

- Regulatory Expertise: Guidance on understanding and meeting the specific requirements of aviation authorities, enhancing the likelihood of approval.

- Operational Support: Assistance in implementing necessary safety measures and technologies to comply with BVLOS operational standards.

Is Enterprise support available 24/7?

Yes, Enterprise support is available 24/7 to ensure smooth operations and rapid response times for critical issues.

What does Technical Support cover under the Enterprise plan?

Technical Support includes troubleshooting, software updates, system maintenance, and guidance on operational issues to ensure seamless drone functionality.

What types of IT compliance are covered?

The Enterprise plan covers support for compliance frameworks like SOC 2, ISO 27001, and GDPR, ensuring adherence to global data privacy and security standards.

What comes under IT support?

FlytBase's IT support services include:

- Deployment Assistance: Guidance on setting up FlytBase solutions, whether on-premises or in the cloud, tailored to your organization's infrastructure.

- Data Security Measures: Implementation of robust security protocols, including end-to-end encryption, role-based access control, and compliance with standards like GDPR and ISO 27001.

- System Integration: Support for integrating FlytBase with existing IT systems, ensuring seamless operation and data flow.

- Ongoing Technical Support: Provision of continuous assistance to address any technical issues, updates, or maintenance needs, ensuring optimal system performance.

Can Solutioning Support help with designing specific workflows for our operations?

Yes, Solutioning Support works with customers to design tailored workflows that align with their operational goals, enhancing automation and mission efficiency.

What do you mean by custom pre-checklist? Why do I need it?

This feature enables you to tailor the checklist to your specific operational requirements, supplementing the standard pre-flight checklist that FlytBase already provides. With this custom checklist, you can add checks unique to your mission or site, ensuring that every aspect of safety and compliance is thoroughly addressed before flight.

How does Go-to-safe altitude (GTSA) work?

The Go-to-Safe Altitude (GTSA) feature in FlytBase allows operators to command a drone to ascend or descend to a predefined safe altitude and hover in place. This function is particularly useful in scenarios where immediate altitude adjustment is necessary to avoid obstacles or airspace conflicts.

Can I customize the safe altitude for different mission scenarios?

The safe altitude can be adjusted based on mission needs, giving operators control over how high the drone ascends for every situation.

What does Operational Notifications notify me with?

Operational Notifications in FlytBase are part of custom automations that operators set up to trigger alerts during critical events. When such an event occurs, an email notification is sent to designated personnel, allowing for immediate response. These events can include airspace threats, geofence breaches, or system anomalies like low battery or hardware malfunctions, ensuring that operators are promptly informed to enhance safety and efficiency.

Can notifications be received on multiple devices?

Yes, notifications can be configured to alert operators on multiple devices, ensuring that teams stay connected and informed at all times.

Is there any collision avoidance system provided on the dashboard?

Yes, FlytBase offers a collision avoidance system that can be configured through the dashboard. This system utilizes sensors and intelligent algorithms to detect and avoid obstacles during flight.

Is Collision Avoidance feature compatible with all drone models?

The Collision Avoidance View is compatible with most models equipped with obstacle detection sensors. For specific models, please refer to FlytBase’s compatibility guide.

What is Max Fly Zone (MFZ)?

The Max Fly Zone (MFZ) in FlytBase defines the maximum altitude and geographical boundaries within which a drone is permitted to operate. By setting an MFZ, operators can ensure that drones remain within designated airspace.

Is there a limit to the number of geofences and NFZs that can be created?

FlytBase does not impose a specific limit on the number of geofences and No-Fly Zones (NFZs) you can create. Operators can define multiple zones to suit their operational needs, enhancing safety and compliance.

Can I create multiple geofences for a single mission?

Yes, you can set up multiple geofences, both circular and polygonal, to suit various flight paths and operational needs.

Can I set different NFZ and Geofence for different devices within the same organization?

Yes, each device can have multiple NFZs and geofences, and each organization can register multiple devices under its account.

How does FlytBase cater to one to many operations?

- Deconfliction: Ensuring safe and efficient operation of multiple drones within the same airspace.

- Fleet-Wide Controls: Centralized control and monitoring of multiple drones from a single interface.

- Multi-Dock Operations: Supporting multiple drone docks for scalable and automated workflows.

My CAA authority requires integrating pre-flight cameras for visual inspections before each flight. Is this supported by FlytBase?

Yes, CCTV cameras can be placed near or around the dock and the video can be streamed directly into FlytBase, enabling pre-flight visual inspections.

What are the types of missions that can be created?

FlytBase enables operators to create various mission types to suit diverse operational needs:

- Path Missions: Define a sequence of waypoints for the drone to follow, specifying parameters like altitude, speed, and actions at each point.

- Grid Missions: Design missions that cover a specified area in a grid pattern, ideal for tasks such as aerial surveys and mapping.

We also support live mission recording which helps you record manual flights to replicate them later, allowing for consistent execution of complex flight paths.

What is the Linear Waypoint Mission Planner, and how does it work?

The Linear Waypoint Mission Planner allows you to set a series of waypoints along a straight line, ensuring the drone follows a predictable path. This is ideal for linear inspections or surveys along roads, pipelines, or power lines.

What is the Grid Mission Planner, and how is it different from other mission planners?

The Grid Mission Planner allows you to create a grid pattern over a defined area for aerial mapping. This ensures consistent coverage and is especially useful for applications like land surveying, crop monitoring, or 3D modeling.

What is RouteRepeat?

RouteRepeat is a feature in FlytBase that allows operators to record a manual flight path and save it as a mission. This recorded mission can be executed autonomously in the future, ensuring consistent and repeatable flight operations without manual intervention.

Can I import my mission files from FlightHub 2?

FlytBase supports the import of mission files in KML/KMZ/WPML format. If your FlightHub 2 missions can be exported as above formatted files, you can import them into FlytBase.

What types of files can be imported?

FlytBase allows the import of mission files in the following formats:

- KML Files: Commonly used for geographic data representation, enabling the import of complex flight paths and geofences.

- WPML Files: Waypoint Mission Language files that define specific waypoint missions for drones.

- KMZ Files: Contain compressed geospatial data, including flight paths, geofences, POIs, and overlays for mission visualization and sharing.

How do linear waypoints and grid missions work in conjunction for aerial mapping?

Linear waypoints are often used to cover a specific path, while grid missions ensure full area coverage by flying in a grid pattern. Together, these two mission types provide comprehensive aerial data collection by ensuring both systematic coverage and detailed inspection.

Can I configure specific actions and behaviors for waypoints in a mission?

Yes, you can configure specific actions and behaviors for each waypoint, such as adjusting altitude, camera settings, or triggering specific payloads, allowing for customized mission execution based on your requirements.

What is Smart Waypoint Selection, and how does it optimize mission planning?

Smart Waypoint Selection automatically suggests the most efficient and relevant waypoints for your mission based on factors like terrain, flight time, and the required data. This helps streamline planning by reducing manual effort and improving mission execution.

How does breakpoint mission work?

With the Breakpoint Missions feature, drones will now automatically resume operations from the exact point where it stopped, without the need for manual intervention. This not only simplifies mission planning but also ensures that all data from a specific area is grouped together, improving both operational efficiency and data management.

How can I use FlytBase platform to solve for scheduling routine missions?

FlytBase offers a Mission Scheduler feature that enables operators to automate and schedule routine missions efficiently:

- Access the Mission Scheduler: Navigate to the 'Planning' section in the FlytBase dashboard and select 'Schedule'.

- Create a New Schedule: Click on the 'Schedule' button to plan a mission, filling in details such as drone selection, mission type, frequency (one-time or repetitive), date, time, and timezone.

- Save and Monitor: After saving, the scheduled mission will appear on your calendar with its status, allowing for easy monitoring and management.

Which devices are supported?

FlytBase supports a wide range of drones and docking stations to facilitate diverse operational needs. Supported drones include models from DJI's Mavic, Matrice, and Phantom series, among others. Compatible docking stations encompass solutions from manufacturers like DJI, Hextronics, and Heisha. For a comprehensive list of supported hardware, please refer to https://www.flytbase.com/supported-hardware.

Can I see the status of the devices on the FlytBase dashboard?

Yes, the FlytBase dashboard provides real-time status updates for all connected devices through the drone card. Operators can monitor various parameters, including device health, connectivity status, battery levels, and mission progress.

What key details are displayed on the drone card?

The drone card shows essential information such as the drone's status (active/inactive), battery life, current location, flight time, and the last known telemetry data.

What is the maximum number of devices that can be connected at the same time?

FlytBase is designed to manage multiple devices simultaneously, enabling operators to oversee and control a fleet of drones and docking stations. While the platform is scalable, the exact number of devices that can be connected concurrently may depend on your specific subscription plan and operational requirements.

How do I check the firmware version of my devices?

You can check the firmware version of your devices by accessing the device management section on the dashboard, where the firmware version will be displayed for each registered device.

How do I organize devices across multiple sites?

You can categorize and assign devices to specific sites within the dashboard. This allows you to organize and manage your fleet effectively, by grouping them under site-specific labels.

Can I upgrade my devices remotely?

Yes, you can remotely upgrade the firmware of your devices. This ensures your equipment is always up to date with the latest features and security patches without needing physical access to the devices.

Is sites in FlytBase the same as projects from FlightHub2?

In FlytBase, 'Sites' refer to specific geographic locations or operational areas where drone missions are conducted. This concept is similar to 'Projects' in FlightHub 2, which also organize missions and data based on specific locations or objectives.

What is an organisation in FlytBase and how many people could be a part of the organisation?

An organization in FlytBase refers to a unit under which all your drones, devices, and users are managed.

There is no limit to the number of users and you can manage permissions for each user, defining roles and access levels to ensure smooth collaboration within the organization.

What is the difference between a site and an organisation at FlytBase?

An organization is the broader entity that manages multiple sites, users, and devices. It serves as the central hub for managing all activities across different locations.

A site is a specific part within the organization, tied to a particular physical location where operations take place.

How many operators can access one site?

FlytBase allows multiple operators to access and manage a single site, promoting collaborative operations. Role-based access control ensures that each operator has appropriate permissions, maintaining operational security and efficiency.

Is team huddle a video or an audio chat and can people be invited into the call?

Team Huddle in FlytBase is an audio chat feature that facilitates real-time communication among team members during drone operations. It allows operators to coordinate effectively, enhancing situational awareness and decision-making. Currently, Team Huddle supports audio communication, and team members within the organization can join the conversation as needed

How does guest sharing help in team collaboration?

Guest Sharing in FlytBase enables operators to share live drone video feeds and telemetry data with external stakeholders without granting them full access to the organization's fleet or dashboard. This feature is particularly useful for involving clients, partners, or remote experts in ongoing missions.

What sort of notifications do I get through SMS?

SMS notifications are supposed to be giving alerts on critical events. This will soon be a part of our automation workflow in addition to the current email notification automation workflow.

How many languages do you support for language localisation?

FlytBase supports 7 languages that cater to a global user base.

- English

- French

- German

- Hungarian

- Italian

- Spanish

- Korean

The platform's language localization feature allows users to select their preferred language, enhancing usability and accessibility.

Can we add our logo on the dashboard and white label it?

Yes, FlytBase offers white-labeling options that allow organizations to customize the dashboard with their branding elements, including logos and color schemes. For more information on white-labeling options and customization features, please contact FlytBase at flytbase.com/contact.

Can the aircraft motions be controlled or the gimbal angle adjusted?

Yes, FlytBase allows operators to control both the drone's movements and its gimbal angle. Through the FlytBase dashboard, you can execute various flight commands and adjust the gimbal to achieve the desired orientation.

Can the gimbal be manually controlled remotely?

Absolutely. FlytBase enables remote manual control of the drone's gimbal. Operators can adjust the gimbal's pitch and orientation in real-time via the dashboard, facilitating precise camera positioning during missions.

What types of joystick controls are being provided?

FlytBase supports various input devices for drone control:

- Keyboard and Mouse: Standard input devices for basic control functions.

- Xbox 360 Controller: A wired Xbox 360 joystick controller is supported for enhanced maneuverability.

- Thrustmaster Joystick: Integration with Thrustmaster joysticks offers advanced control capabilities.

What is Panorama Capture, and how does it work?

Panorama Capture allows the drone to automatically capture wide-angle panoramic images during flight. By adjusting the gimbal and camera settings, the drone can take a series of photos and stitch them together to create a seamless, high-resolution panoramic image.

What is Go-to location (GTL) and how does it work?

The Go-to Location (GTL) feature in FlytBase enables a drone to autonomously navigate to a specified GPS coordinate. Operators can mark a location on the FlytBase dashboard map, and the drone will fly to that point and hover upon arrival. This function is useful for directing the drone to areas of interest without manual piloting, streamlining operations such as inspections or surveillance.

How can drone media management be made easier?

The Gallery provides a centralized location to view and manage all media files captured by your devices. You can search, sort, filter, and organize media files, making it easier to locate and utilize specific data.

How do I export the media (videos and images) captured by my drone?

You can easily export your media into a zip file or send it directly to your email. Simply select the media you want to export, choose your preferred method, and it will be ready for download or sent to your inbox.

What is the Video Wall and how does it help with livestream management?

The Video Wall feature allows you to view and manage multiple live streams from different drones simultaneously. It’s perfect for operations where you need to monitor several drones at once, such as large-scale surveillance or infrastructure inspections. You can control the video feed for each drone on one screen, making it easier to manage.

How much storage capacity is available for storing video and image files?

FlytBase offers flexible storage options for your captured media. The storage capacity depends on your plan, like 5GB on your Zero plan and 500GB on your Enterprise plan but additional storage can be purchased if needed.

How do I know if I have enough storage space for my recorded media?

FlytBase keeps track of your storage usage and will notify you if you’re nearing your storage limit. You can also view your current storage capacity in the platform’s settings to ensure you have enough space for your videos and images. If needed, you can upgrade your storage or export files to free up space.

Is it possible to store video footage long-term on FlytBase?

Yes, you can store video footage on FlytBase for as long as your storage plan allows. You also have the option to export and back up your files to external devices or cloud storage, ensuring your media is always accessible and securely saved for future reference. For more information, contact us at flytbase.com/contact.

Can the aircraft motions be controlled?

Yes, FlytBase allows operators to control all aspects of the drone's movement directly from the FlytBase dashboard. This enables fully manual remote operation, allowing operators to fly the drone and adjust its flight path in real-time without needing to be onsite. Various input methods, such as an on-screen joypad, keyboard, Thrustmaster FCS Joystick, and Xbox controller, are supported for flexible and precise navigation.

Can the gimbal be manually controlled remotely?

Absolutely. FlytBase provides remote manual control of the drone's gimbal, allowing operators to adjust the camera's pitch and orientation in real-time via the dashboard. This feature is essential for capturing specific angles and perspectives during flight operations.

What does it show while doing thermal imaging?

When doing thermal imaging, the FlytBase dashboard displays a live thermal feed, highlighting temperature variations within the scene. Operators can switch to the thermal sensor view by clicking on the 'T' button. Additionally, the platform offers various thermal palettes to enhance visualization, aiding in the identification of heat sources or anomalies.

How do we use the loudspeaker control?

To operate the loudspeaker integrated with your drone, access the payload controls on the FlytBase dashboard. From there, you can transmit audio messages or alerts during flight operations, which is particularly useful in public safety scenarios or for communicating with individuals on the ground.

Can the OGI sensor payload visuals be viewed on FlytBase dashboard?

Yes, FlytBase supports the integration of Optical Gas Imaging (OGI) sensors. Visuals captured by the OGI sensor can be streamed in real-time to the FlytBase dashboard, enabling operators to monitor gas leaks or emissions effectively during missions.

What comes under pre-define payload presets?

Pre-defined payload presets in FlytBase refer to customizable settings that allow operators to quickly configure payload parameters, such as camera angles, sensor modes, or other device-specific settings. These presets streamline operations by enabling rapid adjustments based on the mission's requirements.

Do you provide a OGI sensor or Ranefinder payload integration?

Yes, FlytBase offers integration support for both OGI sensors and rangefinders. For instance, the platform supports the Ventus OGI sensor, allowing for effective gas leak detection. Additionally, drones equipped with rangefinders can utilize this feature to measure distances and altitudes relative to the take-off point, enhancing situational awareness during missions.

Can FlytBase overlay 3D maps?

As of the latest updates, FlytBase does not support the overlay of 3D maps. However, the platform provides a 3D Map View feature that integrates elevation data with satellite maps, offering improved terrain awareness.

This feature allows users to:

- Interact with 3D Terrain: View and evaluate operational areas from various perspectives to inform mission planning.

- Identify Obstacles: Recognize terrain features and structures that may impact flight paths.

Can I adjust the transparency of map overlays?

Yes, FlytBase allows you to adjust the transparency of your map overlays. This feature ensures you can blend different layers effectively and view underlying maps or data without obstruction, providing a clearer, customized view for mission planning and real-time operation.

How do I import custom maps into FlytBase?

You can import custom map layers into FlytBase in multiple formats, such as KML, KMZ, or GeoTIFF. Simply upload your file to the platform, and it will overlay on top of your existing map layers. This is particularly useful for visualizing your own assets, geofences, or mission-specific data.

How can I best utilise the log management feature?

- Maintain a repository of all flights as a record for BVLOS waivers.

- Monitor and oversee your flight operations effectively.

- Facilitate quick troubleshooting with the FlytBase team.

Is FlytBase compatible with other log management platforms?

Yes, FlytBase integrates seamlessly with external log management platforms through GUTMA, simplifying and streamlining log management workflows.

What type of information can I view in my flight log report?

FlytBase now offers detailed Flight Logs with sections like Overview, Playback, Media, Annotations, and Alarms, providing a complete mission overview. Operators can review flight paths, altitude, speed, device details, and more. The Media section displays captured images and videos, while Annotations allow notes on specific events, and Alarms highlight any safety warnings. Flight Logs can be downloaded and shared for further analysis or collaboration.

Can I include images or video snippets in my Sharable PDF Report?

Yes, you can embed images and video snippets in the Sharable PDF Report to visually support the mission data. This is particularly useful for showing specific areas of interest, such as areas covered during a mapping mission or issues identified in a site inspection.

Can I share the PDF reports directly from FlytBase?

Yes, FlytBase allows you to share PDF reports directly from the platform. After generating the report, you can send it via email or generate a shareable link for easy distribution.

What is included in a Sharable PDF Report?

A Sharable PDF Report includes detailed information about the drone mission, such as flight path, mission summary, sensor data, flight logs, and key performance indicators. It provides a comprehensive overview of the entire mission for review or sharing with stakeholders.

How does mission playback function work?

The mission playback feature in FlytBase enables operators to replay completed missions for analysis and training purposes. By accessing the flight logs, users can view a visual representation of the drone's flight path, including key parameters like speed and altitude at various points.

Can I view the live flight data during Mission Playback?

Yes, during Mission Playback, you can view live flight data such as GPS coordinates, speed, altitude, and sensor readings at the exact points they were recorded during the mission. This gives you an accurate, real-time representation of the flight.

Will the aircraft log be recorded or synchronized? Is the log record viewing function available?

Yes, FlytBase automatically records and synchronizes aircraft flight logs. After each mission, detailed logs are generated, capturing information such as flight path, altitude, speed, and device status. These logs are accessible through the FlytBase dashboard, allowing operators to review and analyze past missions and they can also download the same in PDF format.

What is the 4G Backup Link Range Extender, and how does it work?

The 4G Backup Link Range Extender is a feature that provides a backup connection for drone operations by utilizing a 4G network. If the primary connection fails, the 4G link automatically activates to maintain reliable communication between the drone and the FlytBase platform.

Can I use any 4G network provider with the 4G Backup Link?

Yes, you can use any 4G network provider as long as it offers reliable coverage in your operational area. Ensure that the 4G provider is compatible with your device’s module.

Are there additional fees associated with using the 4G Backup Link feature?

Additional fees may apply depending on the data plan you select with your 4G provider. FlytBase does not charge extra for the 4G Backup Link feature itself but may include setup costs if assistance is required.

How do I set up AWS S3 integration on my FlytBase account?

To set up AWS S3 integration, navigate to the storage settings in your FlytBase dashboard, select AWS S3 as the storage option, and enter your AWS S3 credentials. Once connected, FlytBase will begin storing media and data directly in your specified S3 bucket.

Will I incur additional charges for AWS S3 storage usage, and how is it billed?

Yes, AWS charges based on data storage volume, retrieval frequency, and data transfer. Your billing will be managed through your AWS account, separate from FlytBase’s fees.

What network speeds are required for FlytBase?

A network speed of at least 50 Mbps is recommended for optimal streaming performance. For further information, contact us at flytbase.com/contact.