FlytBase FAQs

How does the pricing structure of FlytBase Zero differ from FlytBase Enterprise?

FlytBase Zero is a $0 plan with pay-as-you-go pricing model. User can add unlimted docks and users to Zero and only pay for Live Streaming Minutes, storage and other appicable addons.

FlytBase Enterprise is a plan bundled with features designed for Enterprises - it is billed per dock on yearly basis. To learn more, visit flytbase.com/pricing or contact our drone autonomy expert at contact@flytbase.com.

How long is a FlytBase Zero plan valid?

Zero plans have a 1-year validity and but can renewed every year with a new activation code. After expiration, flight operations will automatically stop, but past data and maintenance history are still accessible.

Do FlytBase Zero plan come with live streaming minutes?

No, Zero plans don’t include live streaming minutes, but each organization receives an initial 10,000 live streaming minutes upon account creation. If the live streaming minutes are exhausted, you can reload the package at $259 / 10,000 mins.

Are live streaming minutes in FlytBase Zero allocated annually?

No, the 10,000 live streaming minutes are provided as a one-time allocation per organization, not annually. If the live streaming minutes are exhausted, you can reload the package at $259 / 10,000 mins.

What if I want to use multiple docks with different plans?

All docks in one organization must be on the same plan. Mixing Enterprise and Zero plans within the same organization isn’t allowed.

Can I use add-ons with both Zero and Enterprise plans?

Yes, add-ons supported by both plans are fully functional. If an add-on is Enterprise-only, it will be viewable but non-functional on Zero.

How are live streaming minutes distributed if I add multiple docks to Enterprise?

Each new Enterprise dock adds 150,000 live streaming minutes to the organization’s total live streaming minutes balance. Example: If you have 1 dock added under Enterprise plan, then you will have 10,000 (one-time) + 150,000 (annual per dock) live streaming minutes and for 2 docks, it will be 10,000 (one-time) + 300,000 minutes (annual per dock) live streaming minutes.

What is the highest number of simultaneous livestream channels supported?

There is no limit to the number of livestreams; however each simultaneous livestream consumes live streaming minutes.

Where are FlytBase’s servers located?

FlytBase servers are hosted in US & Europe. FlytBase also provides in-country cloud deployments to the large Enteprise customers.

Can you deploy it on my private cloud server?

Yes, FlytBase provides in-country cloud deployment options which helps deploy FlytBase in your country's cloud infrastructure to comply with local data residency regulations and integrate with preferred applications.

Can I host my data on a local private server?

Yes, FlytBase provides multiple deployment options to meet your data residency needs:

- On-premises: Self-host FlytBase on your private servers for enhanced security and control over your drone data.

- Air-Gapped: Operate FlytBase offline, isolated from external networks, ensuring maximum data security for sensitive applications.

How does FlytBase ensure data security for global customers?

FlytBase ensures data security through AES-256 encryption, role-based access control, secure authentication, and compliance with standards like SOC 2 Type II, ISO 27001, and GDPR. Flexible deployment options, including cloud and on-premises, further enhance security. To learn more, visit https://www.flytbase.com/data-security.

Does FlytBase offer any security features specifically for enterprise users?

Yes, FlytBase offers FlytBase Shield, a comprehensive security framework designed specifically for enterprise users. It provides multi-layered protection across various deployment options. To learn more, visit https://www.flytbase.com/data-security.

What is FlytBase Shield?

FlytBase Shield is an enterprise-grade security framework designed to protect drone operations and data. It offers multi-layered protection across various deployment options, including cloud, on-premises, and air-gapped systems. Key features include data encryption, network security, application security, and identity management, ensuring compliance with industry standards such as SOC 2 Type II, ISO 27001, and GDPR.

What is FlytBase Shield's ServerTrace dashboard?

The ServerTrace Dashboard offers detailed insights into allowed and blocked servers while monitoring data activity. It enhances security by providing transparency into dock-server interactions and data usage.

Which cloud server does FlytBase use?

FlytBase primarily utilizes Amazon Web Services (AWS) for its cloud infrastructure. However, we also offer custom deployments on other cloud platforms, such as Microsoft Azure, upon request, to meet specific client requirements.

Do you support Azure or any other cloud servers?

While our default cloud server is AWS, custom deployments to Azure or other cloud platforms can be arranged upon request.

What if I forget to renew my plan, will my data still remain or get deleted?

Following the expiration of your plan, data will be retained for a period of 180 days before it is permanently deleted.

If I delete an oragnisation from the FlytBase dashboard, what will happen with my data?

Upon deleting your FlytBase account, all associated data (including content, files, and information) will be permanently erased after a 30-day retention period.

What is Flink and how does it work?

A Flink, short for FlytBase Link, is a connector that enables one-click integrations between the FlytBase platform and various third-party applications or devices. Flinks facilitate automated workflows by allowing FlytBase to interact seamlessly with systems such as alarm systems, data processing tools, and video management systems.

What are "Ready Flinks" and how do they benefit my drone operations?

"Ready Flinks" are pre-integrated software connections that allow your drone data to be seamlessly streamed or transferred to various platforms like Genetec, Milestone, Pix4D, DroneDeploy, DJI Terra (coming soon), and CASIA-G. These integrations streamline workflows and enhance the ability to analyze, store, and visualize drone data efficiently.

Do I need to install any additional software to use these Ready Flinks?

Generally, no. The Ready Flinks come pre-configured to work directly with FlytBase. However, some platforms may require specific software or credentials to be linked to your drone system.

Are these integrations compatible with all types of drones?

Yes, Flinks are designed to work seamlessly with all types of drones and docks, without any specific compatibility requirements.

What features does the Live Streaming Flink offer?

The Live Streaming Flink offers seamless integration of drone video feeds with Video Management Systems (VMS) such as Genetec and Milestone. This integration allows operators to monitor drone footage alongside other security sensors, providing a comprehensive view of operations.

Can we do mapping on FlytBase dashboard?

Yes, FlytBase's dashboard allows you to plan and execute mapping missions. You can create flight plans, set waypoints, and monitor missions in real-time. After the mission, the collected data can be processed using integrated third-party applications like Pix4D and DroneDeploy for detailed analysis and mapping.

Do you provide any ground-based air surveillance system to monitor air traffic?

FlytBase provides ground-based air surveillance capabilities through Flinks by integrating with third-party detect-and-avoid systems like CASIA-G and Unmanned Traffic Management (UTM) platforms such as AirSense.

Do you provide Genetec or Milestone integration?

Yes, FlytBase offers integration with both Genetec and Milestone through the Live Streaming Flink. This integration allows drone video feeds to be seamlessly incorporated into these VMS platforms.

Can I control the drone through my VMS like Genetec and Milestone?

No, direct drone control through VMS platforms like Genetec and Milestone is not currently supported. However, FlytBase allows you to integrate drone video feeds with these systems for monitoring and situational awareness while retaining control of the drone through the FlytBase platform.

What images are displayed on a livestreaming platform?

The live streaming platform displays real-time video feeds captured by the drone's onboard cameras. This includes high-definition visuals from RGB cameras, thermal imagery, or other specialized sensors, depending on the drone's payload.

Which Pix4D offering is compatible with FlytBase?

Pix4D Cloud Advanced. For more information, check here.

Which DroneDeploy offering is compatible with FlytBase?

DroneDeploy Enterprise. Users need to share their DroneDeploy API key with the FlytBase team to get it enabled.

What is the Detect & Avoid Flink used for?

The Detect and Avoid Flink provides real-time alerts on airspace threats, including altitude, heading, and ICAO details, enabling pilots to make informed decisions. Integrated with FlytBase, it uses ADS-B and EO/IR camera data to identify collision risks and supports safe altitude adjustments, ensuring confident navigation in complex airspace during autonomous drone operations.

Is additional hardware required to use the detect and avoid flink?

The choice of detect-and-avoid sensor determines the requirements. For example, Casia G requires additional hardware, while alternatives like DJI AirSense, supported by all DJI enterprise drones, do not need extra hardware.

What is the difference between Ready and Custom integrations?

Ready Integrations are pre-built connectors that enable seamless integration between FlytBase and various third-party applications or devices. Custom Integrations, on the other hand, allow users to create tailored connections between FlytBase and specific third-party systems or devices that may not be covered by ready integrations. This customization is achieved through FlytBase's APIs and SDKs, enabling organizations to develop bespoke workflows that cater to their unique operational requirements.

How does Custom flinks work?

Custom Flinks in FlytBase allow you to create personalized integrations between the FlytBase platform and third-party applications or devices. This is achieved through the following process:

- Access Flinks Manager: Navigate to the 'Integrations' section in the FlytBase dashboard and select 'Flinks' to open the Flinks Manager.

- Create a New Custom Flink: Click on the 'Custom Flink' tab and initiate the creation of a new Flink.

- Select Category: Choose the appropriate category for your custom Flink, such as 'Alarm Custom Flink'.

- Configure Flink Details: Provide a name, description, and select a custom icon for the Flink.

- Add Alarm Sources: In the 'Alarm Sources' tab, add and manage the sources of alarms you wish to integrate.

- Set Up Automations: Create automation workflows to define the drone's response to specific alarm triggers.

What happens after 14-day trial and how much do I have to pay for the subscription?

After the 14-day trial period, your access to FlytBase's premium features will expire. To continue using these features, you will need to subscribe to one of FlytBase's paid plans. The pricing details and available plans can be obtained at flytbase.com/pricing or from our partners in your region.

How much does the add-on features cost?

The cost of add-on features in FlytBase depends on the specific functionalities you wish to incorporate into your operations. For instance, additional Video Viewer Minutes (VVM) or increased cloud storage can be purchased separately. To obtain detailed pricing information for these add-ons, flytbase.com/pricing or from our partners in your region.

Can I set up custom alarms based on specific conditions?

Yes, you can integrate various alarm systems for drone response to incidents like motion sensors, fire alarms, and dispatch systems.

How are operational notifications delivered?

Notifications can be sent via email, SMS, or integrated with your existing security or operations management platforms on request.

Does the UTM Flink support automatic flight path adjustments?

No, the UTM Flink doesn't allow for real-time adjustments to flight paths based on nearby drone traffic, airspace restrictions, and no-fly zones.

Which type of alarm sensors can be used with the custom alarm flink?

Any IFTTT-compatible based sensors and cameras can be used with the custom alarm Flink, allowing seamless integration and automation.

What are Flows (Automations)?

Flows are automated workflows that trigger actions based on events, like launching a drone when motion is detected or returning it to the dock on low battery, streamlining operations and reducing manual effort.

Can I customize the Flows (Automations) to suit my specific needs?

Yes, Flows can be fully customized to automate tasks based on your unique requirements. You can set up triggers, conditions, and actions to tailor each flow to your business operations.

Can I customize the alarm triggers?

Yes, you can customize alarm triggers in FlytBase using the Custom Alarm Flink. This feature allows you to integrate various sensors and devices, enabling drones to respond automatically to specific events, such as motion detection or fire alarms.

Is Alarm Automation suitable for both live and scheduled operations?

Yes, Alarm Automation is suitable for both live and scheduled operations. It enables real-time responses to triggers during live monitoring and can also be configured to execute automated tasks during scheduled missions.

What is Email Notification Automation?

Email Notification Automation sends automated email alerts based on predefined triggers or conditions, such as task completion, status updates, or system errors, ensuring you never miss critical updates.

Do all site users receive email notifications for every situation?

No, not all site users receive email notifications for every situation. Notifications can be customized based on user roles, ensuring that only relevant users are informed.

What are AI capabilities in drone operations at FlytBase?

FlytBase uses AI in drone operations for real-time object detection, classification, and tracking, such as identifying and counting people or vehicles during missions.

What all does FlytBase detect using AI?

FlytBase’s AI capabilities enable drones to track two primary categories:

- People: Drones can detect and track individuals for security, surveillance, or crowd monitoring applications.

- Vehicles: The AI can recognize and follow various types of vehicles, providing valuable insights for traffic management, security, and asset monitoring.

Can People Detection work in crowded or complex environments?

AI-powered People Detection can effectively work in environments with high foot traffic or cluttered scenes, though performance may be affected by operational reqirements such as flight altitude and camera angle.

Can Vehicle Detection track vehicles in motion?

Yes, AI systems can track vehicles in motion, even in high-speed scenarios, by continually analyzing video streams and adjusting detection parameters based on movement patterns.

Do we get the live reports on the AI detection or is it a post flight report?

FlytBase offers both real-time and post-flight AI detection capabilities:

- Real-Time Detection: During missions, drones can instantly identify and count people and vehicles, providing operators with immediate insights.

- Post-Flight Reports: After the mission, a recorded detection video is available for detailed review and analysis, ensuring comprehensive insights into mission data.

Can FlytBase help with custom detection workflows for unique use cases?

Yes, FlytBase can support custom detection workflows according to your needs, considering factors like urgency, specific requirements, scalability, and industry trends.

What types of support are included with the Enterprise plan?

The Enterprise plan offers comprehensive support, including Dedicated Technical Account Manager (TAM), IT and BVLOS compliance support, and solutioning support for your enterprise needs.

What is included in BVLOS compliance support?

FlytBase's Beyond Visual Line of Sight (BVLOS) compliance support encompasses several key services to facilitate safe and regulatory-compliant drone operations:

- Documentation Assistance: Provision of pre-built templates and guidance for BVLOS waiver applications, streamlining the approval process based on your regions.

- Integration with Safety Systems: Support for integrating detect-and-avoid systems, Uncrewed Traffic Management (UTM) services, and other safety mechanisms to meet regulatory standards.

- Regulatory Guidance: Expert advice on navigating complex BVLOS regulations, ensuring that operations align with local and international requirements.

Can you help me get BVLOS waiver approvals?

Yes, FlytBase assists clients in obtaining BVLOS waiver approvals by providing:

- Comprehensive Documentation: Offering detailed templates and support materials to facilitate the waiver application process.

- Regulatory Expertise: Guidance on understanding and meeting the specific requirements of aviation authorities, enhancing the likelihood of approval.

- Operational Support: Assistance in implementing necessary safety measures and technologies to comply with BVLOS operational standards.

- Access to FlytBase's Regulatory Partner Network: Connect with trusted partners for improved compliance and expedite approvals.

Is Enterprise support available 24/7?

Yes, Enterprise support is available 24/7 to ensure smooth operations and rapid response times for critical issues.

What does Technical Support cover under the Enterprise plan?

Technical Support includes troubleshooting, software updates, system maintenance, and guidance on operational issues to ensure seamless drone functionality.

What types of IT compliance are covered?

The Enterprise plan covers support for compliance frameworks like SOC 2, ISO 27001, and GDPR, ensuring adherence to global data privacy and security standards.

What comes under IT support?

FlytBase's IT support services include:

- Deployment Assistance: Guidance on setting up FlytBase solutions, whether on-premises or in the cloud, tailored to your organization's infrastructure.

- Data Security Measures: Implementation of robust security protocols, including end-to-end encryption, role-based access control, and compliance with standards like GDPR and ISO 27001.

- System Integration: Support for integrating FlytBase with existing IT systems, ensuring seamless operation and data flow.

- Ongoing Technical Support: Provision of continuous assistance to address any technical issues, updates, or maintenance needs, ensuring optimal system performance.

Can Solutioning Support help with designing specific workflows for our operations?

Yes, Solutioning Support works with customers to design tailored workflows that align with their operational goals, enhancing automation and mission efficiency.

What do you mean by custom pre-checklist? Why do I need it?

This feature enables you to tailor the checklist to your specific operational requirements, supplementing the standard pre-flight checklist that FlytBase already provides. With this custom checklist, you can add checks unique to your mission or site or region, ensuring that every aspect of safety and compliance is thoroughly addressed before flight.

How does Go-to-safe altitude (GTSA) work?

The Go-to-Safe Altitude (GTSA) feature allows operators to ascend or descend the drone to a predefined safe altitude and hover in place. This function is particularly useful in scenarios where immediate altitude adjustment is necessary to avoid obstacles or airspace conflicts.

Can I customize the safe altitude for different mission scenarios?

The safe altitude can be adjusted based on mission needs, giving operators control over how high the drone ascends and descends for every situation. A custom descent speed can also be set. In case airspace threats are identified, time is on the essense and you need to reach an all clear altitude as soon as possible to meet regulatory requirements.

What does Operational Notifications notify me with?

Operational Notifications are part of custom automations that operators set up to trigger alerts during events like drone landing, take-off and mission initiation. When such an event occurs, an email notification is sent to designated personnel, allowing for immediate response.

Can notifications be received on multiple devices?

Yes, notifications can be configured to alert operators on multiple devices, ensuring that teams stay connected and informed at all times.

Is there any collision avoidance system provided on the dashboard?

The Collision Avoidance View is compatible with most models equipped with obstacle detection sensors. For specific details, please refer to this.

What type of failsafes does FlytBase offer?

For the DJI Dock, failsafes are managed by the dock itself. For drones like the M300, M350, and M3E, custom failsafes are available, like GCS link loss, RC link loss, LTE link loss, and weather-related failsafes.

What is Max Fly Zone (MFZ)?

The Max Fly Zone (MFZ) defines the maximum altitude and geographical boundaries within which a drone is permitted to operate. By setting an MFZ, operators can ensure that drones remain within designated airspace.

Is there a limit to the number of geofences and NFZs that can be created?

FlytBase does not impose a specific limit on the number of geofences and No-Fly Zones (NFZs) you can create. Operators can define multiple zones to suit their operational needs, enhancing safety and compliance.

Can I create multiple geofences for a single mission?

Yes, you can set up a geofence per dock, both circular and polygonal, to suit various flight paths and operational needs.

Can I set different NFZ and Geofence for different devices within the same organization?

Yes, each device can have multiple NFZs and geofences, and each organization can register multiple devices under its account.

How does FlytBase cater to one to many operations?

- Deconfliction: Ensuring safe and efficient operation of multiple drones within the same airspace.

- Fleet-Wide Controls: Centralized control and monitoring of multiple drones from a single interface.

- Multi-Dock Operations: Supporting multiple drone docks for scalable and automated workflows.

My CAA authority requires integrating pre-flight cameras for visual inspections before each flight. Is this supported by FlytBase?

Yes, CCTV cameras can be placed near or around the dock and the video can be streamed directly into FlytBase, enabling pre-flight visual inspections.

What are the types of missions that can be created?

FlytBase enables operators to create various mission types to suit diverse operational needs:

- Path Missions: Define a sequence of waypoints for the drone to follow, specifying parameters like altitude, speed, and actions at each point.

- Grid Missions: Design missions that cover a specified area in a grid pattern, ideal for tasks such as aerial surveys and mapping.

We also support live mission recording which helps you record manual flights to replicate them later, allowing for consistent execution of complex flight paths.

What is the Linear Waypoint Mission Planner, and how does it work?

The Linear Waypoint Mission Planner allows you to set a series of waypoints along a straight line, ensuring the drone follows a predictable path. This is ideal for linear inspections or surveys along roads, pipelines, or power lines.

What is the Grid Mission Planner, and how is it different from other mission planners?

The Grid Mission Planner allows you to create a grid pattern over a defined area for aerial mapping. This ensures consistent coverage and is especially useful for applications like land surveying, crop monitoring, or 3D modeling.

What is RouteRepeat?

RouteRepeat is a feature that converts your manual flights, duplicate every waypoint and payload setting you executed to conduct accurate and repeatable autonomous missions in the future.

Can I import my mission files from FlightHub 2?

You can import mission files into FlytBase if they are in KML, KMZ, or WPML format. Just export your FlightHub 2 missions in one of these formats and upload them to FlytBase.

What types of files can be imported?

FlytBase allows the import of mission files in the following formats:

- KML Files: Commonly used for geographic data representation, enabling the import of complex flight paths and geofences.

- WPML Files: Waypoint Mission Language files that define specific waypoint missions for drones.

- KMZ Files: Contain compressed geospatial data, including flight paths, geofences, POIs, and overlays for mission visualization and sharing.

How do linear waypoints and grid missions work in conjunction for aerial mapping?

- Linear Waypoints: Used to map features like roads, pipelines, or powerlines. The drone follows a straight or predefined path to capture data along a linear route.

- Grid Missions: Ideal for covering larger areas, like fields or construction sites, with overlapping flight paths to ensure complete coverage and high-resolution mapping.

Can I configure specific actions and behaviors for waypoints in a mission?

Yes, you can configure specific actions and behaviors for each waypoint, such as adjusting altitude, camera settings, or triggering specific payloads, allowing for customized mission execution based on your requirements.

What is Smart Waypoint Selection, and how does it optimize mission planning?

Smart Waypoint Selection allows you to select multiple waypoints simultaneously and update their settings in bulk. This streamlines mission planning by saving time and ensuring consistent configurations across selected waypoints.

How does breakpoint mission work?

With the Breakpoint Missions feature, drones will now automatically resume operations from the exact point where it stopped, without the need for manual intervention. This not only simplifies mission planning but also ensures that all data from a specific area is grouped together, improving both operational efficiency and data management.

How can I use FlytBase platform to solve for scheduling routine missions?

FlytBase offers a Mission Scheduler feature that enables operators to automate and schedule routine missions efficiently:

- Navigate to the 'Planning' section in the FlytBase dashboard and select 'Schedule'.

- Click on the 'Schedule' button to plan a mission, filling in details such as drone selection, mission type, frequency (one-time or repetitive), date, time, and timezone.

- After saving, the scheduled mission will appear on your calendar with its status, allowing for easy monitoring and management.

Which devices are supported?

FlytBase supports a wide range of drones and docking stations to facilitate diverse operational needs. Supported drones include models from DJI's Mavic 3 enteprise and Multispectral series, among others. Compatible docking stations encompass solutions from manufacturers like DJI, Hextronics, and Heisha. For a comprehensive list of supported hardware, please refer to https://www.flytbase.com/supported-hardware.

Can I see the status of the devices on the FlytBase dashboard?

Yes, the FlytBase dashboard provides live status updates for all connected devices through the drone card. Operators can monitor various parameters, including device health, connectivity status, battery levels, and mission progress.

What key details are displayed on the drone card?

The drone card shows essential information such as the drone's status (active/inactive), battery life, current location, flight time, and the last known telemetry data.

What is the maximum number of devices that can be connected at the same time?

FlytBase is built to handle multiple devices at once, allowing operators to efficiently manage and control an entire fleet of drones and docking stations.

How do I check the firmware version of my devices?

You can check the firmware version of DJI dock 1 and 2 by accessing the device management section on the dashboard, where the firmware version will be displayed for each registered device.

How do I organize devices across multiple sites?

You can categorize and assign devices to specific sites within the dashboard. This allows you to organize and manage your fleet effectively, by grouping them under site-specific labels.

Can I upgrade my devices remotely?

Yes, you can remotely upgrade the firmware of your devices. This ensures your equipment is always up to date with the latest features and security patches without needing physical access to the devices.

Is sites in FlytBase the same as projects from FlightHub2?

In FlytBase, 'Sites' refer to specific geographic locations or operational areas where drone missions are conducted. This concept is similar to 'Projects' in FlightHub 2, which also organize missions and data based on specific locations or objectives.

What is an organisation in FlytBase and how many people could be a part of the organisation?

In FlytBase, an organization serves as the central hub for managing all your sites, drones, devices, and users under a unified structure.

FlytBase offers unlimited user capacity. We also allow you to assign specific roles & define access levels for each member.

What is the difference between a site and an organisation at FlytBase?

An organization is the broader entity that manages multiple sites, users, and devices. It serves as the central hub for managing all activities across different sites.

A site is a specific part within the organization, tied to a particular physical location where operations take place.

How many operators can access one site?

FlytBase allows multiple operators to access and manage a single site. With role-based access control, each operator is assigned appropriate permissions, safeguarding operational security while maintaining efficiency.

Is team huddle a video or an audio chat and can people be invited into the call?

Team Huddle is an audio chat feature designed to streamline communication among team members during drone operations. It enables real-time coordination, improving situational awareness and decision-making.

Currently, only members within the organization can join Team Huddle, and adding external participants is not supported.

How does guest sharing help in team collaboration?

Guest Sharing enables operators to share live drone video feeds and telemetry data with external stakeholders without granting them full access to the organization's fleet or dashboard. This feature is particularly useful for involving clients, partners, or remote experts in ongoing missions.

What sort of notifications do I get through SMS?

FlytBase sends critical notifications via SMS to keep you updated during missions. These include alerts for mission status, drone battery levels, connectivity issues, and emergency failsafe activations. This feature will be launching soon.

How many languages do you support for language localisation?

FlytBase supports 7 languages that cater to a global user base.

- English

- French

- German

- Hungarian

- Italian

- Spanish

- Korean

Can we add our logo on the dashboard and white label it?

Yes, FlytBase offers white-labeling options that allow organizations to customize the dashboard with their logos. For more information on white-labeling options and customization features, please contact FlytBase at flytbase.com/contact.

What types of joystick controls are being provided?

FlytBase supports various input devices for drone control:

- Keyboard and Mouse

- Xbox 360 Controller

- Thrustmaster Joystick

What is Panorama Capture, and how does it work?

Absolutely. FlytBase enables remote manual control of the drone's gimbal. Operators can adjust the gimbal's pitch and orientation in real-time via the dashboard, facilitating precise camera positioning during missions.

Does FlytBase support panorama capture?

Yes, FlytBase supports panorama capture during manual flights and in missions using DJI Dock 1 or 2.

What is Go-to location (GTL) and how does it work?

The Go-to Location (GTL) feature enables a drone to autonomously navigate to a specified GPS coordinate. Operators can mark a location on the map, and the drone will fly to that point and hover upon arrival. This function is useful for inspections or surveillance.

Can I perform multiple Go-to location (GTL)?

Yes, a drone can perform multiple Go-To Locations (GTL). After completing one, you can assign it the next, allowing it to navigate to different points efficiently.

How can drone media management be made easier?

FlytBase simplifies drone media management through its centralized Gallery, where all media files captured by your devices are stored. The Gallery allows you to search, sort, filter, and organize files effortlessly, enabling quick access to specific data and streamlining media utilization.

How do I export the media (videos and images) captured by my drone?

You can easily export your media into a zip file or send it directly to your email. Simply select the media you want to export, choose your preferred method, and it will be ready for download or sent to your inbox.

What is the "Video Wall" feature and how does it help with livestream management?

The Video Wall feature allows you to view and manage multiple live streams from different drones, docks and payloads simultaneously. It’s perfect for security operations where you need to monitor several hardware at once, such as large-scale surveillance or infrastructure inspections.

How much storage capacity is available for storing video and image files?

FlytBase offers flexible storage options based on your plan, such as 5GB for the Zero plan and 500GB for the Enterprise plan, with additional storage available for purchase. If you use your own AWS account, you can select an AWS plan that meets your specific needs.

How do I know if I have enough storage space for my recorded media?

FlytBase keeps track of your storage usage and will notify you if you’re nearing your storage limit. You can also view your current storage capacity in the platform’s settings to ensure you have enough space for your data. If needed, you can upgrade your storage or export files to free up space.

Can I tag my media on the dashboard to view it in one place?

Yes, you can tag your media directly on the FlytBase dashboard, allowing you to organize and easily access all tagged content in a single location. For more information, click here.

Can the drone's movements be controlled manually during operations?

Yes, FlytBase allows manual control of the drone's movements during operations. Operators can use the FlytBase dashboard or connected remote controllers such as an on-screen joypad, keyboard, Thrustmaster FCS Joystick, and Xbox controller, to adjust the drone’s position, altitude, and orientation as needed.

Can the gimbal be manually controlled remotely?

Absolutely. FlytBase enables remote manual control of the drone's gimbal, allowing operators to adjust the camera's pitch and orientation in real-time via the dashboard. Additionally, you can reset the gimbal and use camera angle presets, such as 90° or 0°, to capture specific perspectives during flight operations.

What details are visible during thermal imaging on FlytBase?

The FlytBase dashboard displays real-time thermal video feeds, temperature readings, adjustable color palettes, and mission telemetry. Operators can also annotate areas of interest, enabling efficient analysis for inspections, surveillance, and other applications. This feature is currently available only on DJI dock 1 and 2 drones.

How do we use the loudspeaker control?

To operate the loudspeaker on your drone, access the payload controls on the FlytBase dashboard. From there, you can transmit audio messages or alerts during flight operations, which is particularly useful in public safety scenarios or for communicating with individuals on the ground.

Can the OGI sensor payload visuals be viewed on FlytBase dashboard?

Yes, FlytBase supports the integration of Optical Gas Imaging (OGI) sensors. Visuals captured by the OGI sensor can be streamed live on the FlytBase dashboard, enabling operators to monitor gas leaks or emissions effectively during missions.

Which speakers and spotlights are compatible with FlytBase?

FlytBase currently supports the integration of the CZI LP12 speaker and spotlight payload. This payload allows for functionalities such as broadcasting announcements, adjusting spotlight settings, and activating sirens during drone operations.

What types of external payloads are compatible with FlytBase?

FlytBase supports a wide range of external payloads, including OGI sensors and Phase One iXM cameras. As a modular platform, it can integrate with various other payloads to meet specific requirements. For more information, contact us at flytbase.com/contact.

Can FlytBase overlay 3D maps?

As of the latest updates, FlytBase does not support the overlay of 3D maps. However, the platform provides a 3D Map View feature that integrates elevation data with satellite maps, offering improved terrain awareness.

This feature allows users to:

- Interact with 3D Terrain: View and evaluate operational areas from various perspectives to inform mission planning.

- Identify Obstacles: Recognize terrain features and structures that may impact flight paths.

Can I adjust the transparency of map overlays?

Yes, FlytBase enables you to customize the transparency of your map overlays. This feature allows you to seamlessly blend multiple layers and view underlying maps or data without obstruction, ensuring a clearer perspective for mission planning.

How do I import custom maps into FlytBase?

You can import custom map layers into FlytBase in geotiff file format. Simply upload your file and it will overlay on top of your existing map on FlytBase.

How can I best utilise the log management feature?

- Maintain a repository of all flights as a record for BVLOS waivers.

- Monitor and oversee your flight operations effectively.

- Facilitate quick troubleshooting with the FlytBase team.

Is FlytBase compatible with other log management platforms?

Yes, FlytBase integrates seamlessly with external log management platforms through GUTMA, simplifying and streamlining log management workflows.

What type of information can I view in my flight log report?

FlytBase now offers detailed Flight Logs with sections like Overview, Playback, Media, Annotations, and Alarms, providing a complete mission overview. Operators can review flight paths, altitude, speed, device details, and more. The Media section displays captured images and videos, while Annotations allow notes on specific events, and Alarms highlight any safety warnings. Flight Logs can be downloaded and shared for further analysis or collaboration.

Can I include images or video snippets in my Sharable PDF Report?

No, we do not support images and videos of the mission in our PDF report currently. FlytBase flight reports provide comprehensive mission details like:

- Flight ID: Unique identifier for the mission.

- Time Zone: Local time zone of the operation (e.g., Asia/Calcutta, GMT +05:30).

- Takeoff and Landing: Precise timestamps and GPS coordinates of takeoff and landing.

- Flight Overview: Mission type and summary.

- Flight Path: Visual representation of the flight, available in both map and satellite views.

Can I share the PDF reports directly from FlytBase?

Yes, FlytBase allows you to share PDF reports directly from the platform. After generating the report, you can send it via email or generate a shareable link for easy distribution.

What is included in a Sharable PDF Report?

FlytBase flight reports provide comprehensive mission details like:

- Flight ID: Unique identifier for the mission.

- Time Zone: Local time zone of the operation (e.g., Asia/Calcutta, GMT +05:30).

- Takeoff and Landing: Precise timestamps and GPS coordinates of takeoff and landing.

- Flight Overview: Mission type and summary.

- Flight Path: Visual representation of the flight, available in both map and satellite views.

How does mission playback function work?

The mission playback feature in FlytBase enables operators to replay completed missions for analysis and training purposes. By accessing the flight logs, users can view a visual representation of the drone's flight path, including key parameters like speed and altitude at various points.

Can I view the live flight data during Mission Playback?

Yes, Mission Playback provides a comprehensive view of live flight data, including GPS coordinates, speed, altitude, and sensor readings, precisely as they were recorded during the mission. Additionally, it tracks all triggered failsafes, along with any warning or error messages, offering an accurate and complete representation of the flight.

Will the aircraft log be recorded or synchronized? Is the log record viewing function available?

Yes, FlytBase automatically records and synchronizes aircraft flight logs. After each mission, detailed logs are generated, capturing information such as flight path, altitude, speed, and device status. These logs are accessible through the FlytBase dashboard as a "Playback", allowing operators to review and analyze past missions and they can also download the same in PDF format.

What is the 4G Backup Link Range Extender, and how does it work?

The 4G Backup Link Range Extender is a feature that provides a backup connection for drone operations by utilizing a 4G network. If the primary connection fails, the 4G link automatically activates to maintain reliable communication between the drone, dock and the FlytBase platform.

Can I use any 4G network provider with the 4G Backup Link?

Yes, you can use any 4G network provider as long as it offers reliable coverage in your operational area. Ensure that the 4G provider is compatible with your device’s module.

Are there additional fees associated with using the 4G Backup Link feature?

Additional fees may apply depending on the data plan you select with your 4G provider. FlytBase does not charge extra for the 4G Backup Link feature itself but may include setup costs if assistance is required.

How do I set up AWS S3 integration on my FlytBase account?

To set up AWS S3 integration, navigate to the storage settings in your FlytBase dashboard, select AWS S3 as the storage option, and enter your AWS S3 credentials. Once connected, FlytBase will begin storing media and data directly in your specified S3 bucket. For more information, read here.

Will I incur additional charges for AWS S3 storage usage, and how is it billed?

Yes, AWS charges based on data storage volume, retrieval frequency, and data transfer. Your billing will be managed through your AWS account, separate from FlytBase’s fees.

What network speeds are required for FlytBase?

A network speed of at least 50 Mbps is recommended for optimal streaming performance. For further information, contact us at flytbase.com/contact.